Online vs desktop employee scheduling software Round 2
I posted previously about some differences between Online vs Desktop applications for employee scheduling. A recent conversation with a potential new customer made me think about it in a new light. The customer had previously purchased a desktop application for creating schedules. I don't know much detail about the particular software, but the end result left much to be desired. Poor customer support also factored into the overall problem of the software.
From a purely profit/loss perspective, once you purchase your copy of the desktop application, the seller does not really want to hear from you until they have an upgrade that they want to sell you. Each technical support ticket they have to handle cuts into the profit. You have already paid them. Their goal is to maximize profit.
Contrast that with an online application. Each and every month you have the option of taking your business to another vendor. You are not locked into Web Work Schedules. We are well aware aware of that fact and strive to have excellent customer support. We are constantly working on improving the application to fit your needs because we want to make sure you are happy with the software each and every month. Our goal is to have long term customers that love Web Work Schedules because it solves their scheduling problems.
Are you looking for software to create an employee schedule? Try out our solution and see if we can turn you into happy long term customers.
Posted at 03:03AM Mar 04, 2008 by Chris in General |